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Dear Valued Customer,

The Hayward Genetics Center sincerely wishes to provide you with excellent service in your genetics lab needs. Your institution has sent us at least 10 samples over the past 12 months. In an effort to offer you the best service possible, we would greatly appreciate your responses to the following questions. I would be pleased to personally address any concerns you may have, please email Leigh Ann Sallis (lsallis@tulane.edu) or you may simply fill out anonymously and return.

Sincerely,

Hans C. Andersson, MD, FACMG Director, Hayward Genetics Center
Hayward Genetics Center SL-31
Tulane University Medical School
1430 Tulane Avenue
New Orleans, LA 70112
http://www.haywardgenetics.tulane.edu/

 



 

Please select your satisfaction level for each item applicable to your customer experience.

Very Disappointed

 

Average

 

Very Pleased

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2

3

4

5

1. Have you been satisfied with the RESULTS provided by the Hayward Genetics Center in labs for:
Very Disappointed-1---2---Average-3---4---Very Pleased-5
-----cytogenetic tests (e.g., chromosome analysis)
-----FISH tests
-----molecular genetics (e.g., microarray analysis)
-----biochemical genetics (e.g., amino acids)
2. Have you been satisfied with the TURNAROUND TIME by the Hayward Genetics Center in labs for
Very Disappointed-1---2---Average-3---4---Very Pleased-5
-----cytogenetic tests (e.g., chromosome analysis)
-----FISH tests
-----molecular genetics (e.g., microarray analysis)
-----biochemical genetics (e.g., amino acids)
3. Have you been satisfied with RESPONSES to your questions or ability to REACH SOMEONE by telephone by the Hayward Genetics Center in labs for
Very Disappointed-1---2---Average-3---4---Very Pleased-5
-----cytogenetic tests (e.g., chromosome analysis)
-----FISH tests
-----molecular genetics (e.g., microarray analysis)
-----biochemical genetics (e.g., amino acids)
4. Please offer ANY COMMENTS which reflect your experience in dealing with the Hayward Genetics Center: