General Questions
What services are offered during the home visit?
Comprehensive evaluations and medication management by primary care physicians, as well as connections to community resources.
What can I expect during the first visit?
The team will introduce themselves, describe the program and how it works, and ask you to sign consent and release forms. The doctor will review your medical history, current symptoms, and may ask you to complete screening forms. Initial recommendations for treatment and follow-up appointments will be provided.
How often will the visits occur?
Frequency depends on the diagnosis. Some cases may require follow-ups every 5 weeks with the same physician team, while others may need follow-ups every 2 weeks.
What is the duration of each visit?
Visits last between 30–90 minutes, with an average of 60 minutes.
What is the process for scheduling or rescheduling visits?
You will receive a call to schedule appointments. To reschedule, contact us at 504-988-4019.
Do you provide psychotherapy during the home visit?
No, but we can help connect you with professionals who do.
Eligibility and Participation
Am I eligible for the program if I have already seen a specialist in the past?
Yes.
Do I need a referral from another healthcare provider to participate?
No.
What if I have more than one of the listed conditions? Will all be addressed during the program?
Yes, though referrals may be required depending on the severity of each condition.
What if I don’t feel comfortable with the treatment plan? Can I opt out?
Yes.
What happens if I move outside the 20-mile radius during the program?
If you don’t have a primary care doctor, you are welcome to establish care with the Tulane Med-Peds resident clinic. The clinic phone number is 504-962-6110.
Privacy and Safety
How will my privacy be protected during and after the visits?
Your information will be stored in your Electronic Medical Record, accessible only by authorized staff.
Who will have access to my medical records and treatment information?
Our providers and staff.
What steps are taken to ensure my home is a safe environment for the visit?
We conduct a survey before the visit and require a signed form before starting the first visit.
Who can I expect to come to my home for the visit?
The team is typically composed of an attending physician, 1-2 residents (physicians in training), and a coordinator.
What is the policy on having other family members or caregivers present during the visit?
Patients may choose to have family members present. If the patient is a minor, at least one parent must be present.
Treatment and Follow-Up
What happens after the initial assessment?
The team will discuss your case with mental health specialists and follow up with final recommendations.
Will I have access to emergency care or support between visits?
We provide numbers for 24/7 emergency hotlines, including the Suicide and Crisis Lifeline at 988. You can also call 911.
How are medications prescribed and delivered?
Prescriptions are sent electronically, and you can pick them up at your registered pharmacy.
How will my progress be monitored, and will there be follow-up visits?
Your provider team will discuss a follow-up schedule during each appointment.
What if my condition worsens? How quickly can I receive additional care?
Depending on the severity, we may schedule closer follow-ups or recommend specialized care.
Communication and Support
Who can I contact if I have questions or concerns between visits?
Call 504-988-4019. Treatment-related questions will be directed to your healthcare provider.
Will I be able to communicate with my assigned physicians outside of scheduled visits?
Yes, the team may contact you regarding updates to your treatment or to follow up on changes.
What if I need to communicate in a language other than English?
Spanish-language services are available.
How will the program involve my family or caregivers in my care, if I want them involved?
Family or caregivers can be present during visits with your permission. Update your privacy preferences as needed.
Is there support available for issues beyond medical treatment, like accessing community resources or counseling?
Yes, we will provide relevant community resources.
Costs and Insurance
Will my insurance cover the home visits and treatments provided?
Coverage depends on your plan. Verification of active insurance is done during your initial call. Co-pays or co-insurance may apply. We recommend our patients to check their benefits with their insurance.
What happens if I’m unable to afford the treatment or medications recommended?
Contact your insurance provider to explore pricing for alternative medication options.
Are there payment plans or financial assistance available if needed?
Visits will be billed to your insurance or directly to you if uninsured. Contact the billing department for alternative payment arrangements.
Is there a cost for missed appointments or cancellations?
No, but please notify us as soon as possible to reschedule.
